Privacy Policy.

1. Who We Are

Navo Marketing ("we", "us", "our") is a digital marketing agency operating in the United Kingdom. Our website address is https://navo-marketing.com. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any questions about this policy or your data, contact us at: info@navo-marketing.com

2. Information We Collect

Information you provide directly

When you use our contact form, book a call, or otherwise communicate with us, we may collect:

• Name
• Email address
• Company name
• Phone number (if provided)
• Details about your project or enquiry
• Any other information you choose to share

Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Referring URL
• Pages visited and time spent
• Device type and screen resolution

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries — When you submit a contact form or request a call, we use your details to respond to you. Legal basis: legitimate interest.
• To provide our services — If you become a client, we use your information to deliver the marketing services you have engaged us for. Legal basis: contractual necessity.
• To improve our website — We use analytics data to understand how visitors use our site and to improve the experience. Legal basis: legitimate interest.
• To send relevant communications — We may occasionally contact you with information relevant to your enquiry or our services. You can opt out at any time. Legal basis: legitimate interest or consent.

4. Cookies

Our website uses cookies to ensure proper functionality and to understand how visitors interact with our site. Cookies are small text files stored on your device.

Essential cookies

These are necessary for the website to function and cannot be switched off. They include cookies for form submissions and basic site functionality.

Analytics cookies

We may use analytics services (such as Google Analytics) to understand how visitors use our website. These cookies collect information anonymously and report website trends without identifying individual visitors. You can opt out of analytics cookies through your browser settings.

5. How We Store and Protect Your Data

Your data is stored securely on our servers. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted connections (HTTPS), access controls, and regular security reviews.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months unless you request earlier deletion.

6. Third-Party Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

• Service providers — Trusted third parties who assist us in operating our website and delivering our services (e.g., hosting providers, email services). These providers are contractually bound to process your data only on our instructions and in compliance with data protection law.
• Legal obligations — We may disclose your information if required by law, regulation, or legal process.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access — You can request a copy of the personal data we hold about you.
• Right to rectification — You can request correction of inaccurate or incomplete data.
• Right to erasure — You can request deletion of your personal data in certain circumstances.
• Right to restrict processing — You can request that we limit how we use your data.
• Right to data portability — You can request your data in a structured, commonly used format.
• Right to object — You can object to processing based on legitimate interest or direct marketing.
• Right to withdraw consent — Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at info@navo-marketing.com. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy, your personal data, or wish to exercise your rights, please contact us:

• Email: info@navo-marketing.com
• Website: navo-marketing.com/contact

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully. Visit ico.org.uk for more information.